Assistant General Manager
Seacliff Inn, a Tapestry Collection by Hilton is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team.
The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.
The perfect candidate ishands-on, team-oriented professionals with high standards, leads by example, communicates effectively and makes positive experiences in every interaction.
Core functions of the position, but are not limited to the following;oCommunicate effectively with guests and fellow team members.
oProficient at all Guest Service systems and processes.
oSupervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
oOversee and ensure accountability in all aspects of Guest Service Team's performance.
oResponsible for all front office activity during scheduled shifts.
oMonitor and adjust room availability status.
Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
oComplete the following individual duties:
1.
Daily Cash Report (DCR)2.
No-Shows3.
Billing disputes4.
Accounts receivable5.
Banking6.
Bad checks, credit card debts7.
Open, stamp, sort, distribute mail8.
Accounts payable preparation9.
Security reports10.
Check and audit banksoCheck Room Attendant's List and ensure room availability status is accurate.
oCheck timecards to posted schedule.
oSubmit daily report to General Manager (written or verbal).
oMaintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
oContribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
oProvide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
oPerform other duties as assigned, requested or deemed necessary by management.
Skills/Abilities/Other Requirements:
Hotel front desk operations and procedures.
Personnel supervision and training.
Salesmanship and public relations.
Ability to make timely, effective decisions.
Ability to prioritize, organize and delegate work assignments.
Ability to maintain good team member relations.
Ability to develop and maintain effective guest relations.
Ability to manage multi-departmental operations.
Ability to direct performance of team members and follow-up with corrective action where needed.
Ability to work long hours, 5 to 6 days a week.
Basic accounting procedures.
Cash registers, computers and calculators required.
Current valid driver's license, proof of auto liability insurance.
Health Benefits, Travel Perks & MoreMedical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Pay Range:
$80,000 to $90,000/annually Recommended Skills Accounts Payable Accounts Receivable Auditing Billing Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.
The perfect candidate ishands-on, team-oriented professionals with high standards, leads by example, communicates effectively and makes positive experiences in every interaction.
Core functions of the position, but are not limited to the following;oCommunicate effectively with guests and fellow team members.
oProficient at all Guest Service systems and processes.
oSupervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
oOversee and ensure accountability in all aspects of Guest Service Team's performance.
oResponsible for all front office activity during scheduled shifts.
oMonitor and adjust room availability status.
Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
oComplete the following individual duties:
1.
Daily Cash Report (DCR)2.
No-Shows3.
Billing disputes4.
Accounts receivable5.
Banking6.
Bad checks, credit card debts7.
Open, stamp, sort, distribute mail8.
Accounts payable preparation9.
Security reports10.
Check and audit banksoCheck Room Attendant's List and ensure room availability status is accurate.
oCheck timecards to posted schedule.
oSubmit daily report to General Manager (written or verbal).
oMaintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
oContribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
oProvide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
oPerform other duties as assigned, requested or deemed necessary by management.
Skills/Abilities/Other Requirements:
Hotel front desk operations and procedures.
Personnel supervision and training.
Salesmanship and public relations.
Ability to make timely, effective decisions.
Ability to prioritize, organize and delegate work assignments.
Ability to maintain good team member relations.
Ability to develop and maintain effective guest relations.
Ability to manage multi-departmental operations.
Ability to direct performance of team members and follow-up with corrective action where needed.
Ability to work long hours, 5 to 6 days a week.
Basic accounting procedures.
Cash registers, computers and calculators required.
Current valid driver's license, proof of auto liability insurance.
Health Benefits, Travel Perks & MoreMedical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Pay Range:
$80,000 to $90,000/annually Recommended Skills Accounts Payable Accounts Receivable Auditing Billing Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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